About Us
About Us
Dr L. Sanjay Nandam
Dr L. Sanjay Nandam was born in England, and after coming to Australia at age 7, then completed his schooling, medical and specialist training in Brisbane, Australia.
In 2000, he qualified as a medical practitioner (University of Queensland), and in 2008 he became a Specialist Psychiatrist (Fellow of the Royal Australian and New Zealand College of Psychiatrists).
Starting at the launch of the Medicare Telehealth program in 2014, Dr L. Sanjay Nandam has built enduring relationships supporting GPs and their patients across rural and regional Australia with over 13 500 online consultations to date.
He has published extensively in leading scientific journals including Biological Psychiatry, Psychopharmacology (Berlin), The Journal of Cognitive Neuroscience, Molecular Psychiatry, Frontiers in Psychiatry, Neuropsychologia, Clinical and Experimental Pharmacology and Physiology and the Journal of Neuroscience, spoken at international conferences, and his work has been showcased in The Age and on Triple J.
His research has guided industry, including at Lexon Insurance, where the resultant education program has been featured internationally.
In 2015, he was awarded a PhD in Neuroscience that was assessed by leading international experts at the University of Cambridge and University of Utrecht.
Dr Nandam continues to be involved with cutting edge mental health research at Monash University (Melbourne) and the University of Queensland working with some of the leading international experts in their fields.
Biological Psychiatry
Frontiers In Psychiatry
JNeurosci
Neuropsychologia
Molecular Psychiatry
Lexon Insurance
Danielle, Stephanie, Sophie and Lara
Danielle, Stephanie, Sophie and Lara of Association Solutions provide incredible secretarial support making appointments, working with patients and surgeries, and keeping everything running smoothly.
After we receive a referral, one of our team will contact you to find out your availability and whether you need any help with technology. Our preference is to do your appointment via a mobile phone with the video turned on (Google Meet for Android phones and FaceTime for Apple iPhones). It's your appointment and you can have a family member or friend attend with you if you wish.
We’ve made all kinds of situations work across Australia, get in touch and we’ll make it happen.
FAQs
Telehealth is simply using videoconferencing to do a doctors appointment. Psychiatry is particularly well suited to this approach. Telehealth can be done using a mobile phone with video capability.
Psychiatrists are medical doctors who specialise in the assessment and treatment of mental health problems. Through telehealth, Dr Nandam is able to provide these medical services to people who are unable to travel to see a Psychiatrist in metropolitan areas.
A Psychiatrist is a medical doctor who specialises in the treatment of mental health conditions. All Psychiatrists are fully qualified medical doctors and then undertake an additional minimum 5 years training to become specialists. Psychiatrists have particular expertise in the usage of medication for treating mental health conditions.
A Psychologist is not a medical doctor and unable to prescribe medication. They assist people through counselling therapies.
Psychiatrists and Psychologists frequently work together to assist people with mental health conditions.
Dr Nandam offers Medicare Item 291. Medicare card holders are entitled to one 291 appointment per year.
This appointment is fully bulk billed with no out of pocket expense if you live in rural or remote Australia. To check, click here and select the Modified Monash Model, 2019 - areas MM2-MM7 are covered. Rural and remote patients may also be eligible to have a second appointment (293) bulk billed.
For patients that live in Metropolitan areas (MM1), the fee for an appointment is $735 and you will receive a Medicare rebate of $444.90. Payments need to be made the day before an appointment and the rebate will be processed by our office the day of your appointment. Subsequent appointments are charged at $490 with a rebate of $278.15.
Non attendance at a scheduled appointment attracts a cancellation fee of $192.50 and there is no Medicare rebate available for a cancellation.
Dr Nandam only see's patients over the age of 18. Dr Maya Tanham, Child and Adolescent Psychiatrist can see children over the age of 13 however she does not treat ADHD within these appointments due.
The same high privacy and confidentiality standards that apply for face-to-face apply to telehealth.
Dr Nandam will take notes but your consultation will not be recorded.
Families, carers and support workers are always welcome to participate in sessions. This is of great assistance in understanding what has happened and making sure the plan going forward is clear to everyone.
If a patient is unable to attend their appointment, they need to cancel directly with Dr Nandam’s office via telephone, email or SMS no later than 24 hours before the scheduled appointment.
Cancellations and rescheduled appointments made with more than 24 hours notice will attract no financial penalty.
If a patient cancels their appointment after confirmation has been received and under 24 hours before the appointment time, a cancellation fee of $192.50 will be charged directly to the patient.
No further appointments will be scheduled until the cancellation fee is paid in full.
Patients are advised of our cancellation policy when called with their appointment details.
A text message is sent to all patients with a working mobile phone number with the appointment details, which includes information of the cancellation policy.
Our system allows us to confirm if and when text messages are read, to confirm the patient has received the notification.
Dr Nandam’s process for confirming appointments is to contact all patients the business day prior to the appointment. If the patient is not contactable by 1pm on the business day prior, the appointment will be cancelled. Every effort will be made to contact both the patient and/or their next of kin.
Cancellation fee FAQs
Cancellation fee FAQs
How is the Cancellation Fee charged?
The cancellation fee will be issued to the patient via an invoice, payable in full within 7 days.
How do I pay the invoice?
Payment can be made via credit card or electronic funds transfer (EFT), directly into the bank account, details of which are on the invoice. Payments must be received in full prior to your appointment.
What do I do if I can’t afford the cancellation fee?
In certain circumstances, a payment arrangement will be made to allow the patient a longer period to pay off their cancellation fee. All arrangements can be made directly with Dr Nandam’s office.
Can I reschedule my appointment?
Appointments will only be rescheduled once the cancellation fee is paid in full.
What if missing my appointment was unavoidable?
Call the team at Dr Nandam’s office to discuss further.